Bank of America in Long Beach, CA: review

By Pablo Diaz · I left BoA after years as a customer. Read the full story →

Bank of America keeps 5 branches in Long Beach, Los Angeles County, 13th of the 50 CA cities in this guide, out of 686 statewide. CA consumers have filed 37,169 CFPB complaints against it, 6,539 of them since January 2025. One customer's experience, mine, set beside what the bank measurably looks like in Long Beach.

Bank of America's footprint in Long Beach

Bank of America has 5 branches on file with the FDIC in Long Beach in Los Angeles County. That is 0.7% of the 686 BoA branches across CA, spread over 39 CA counties in total, and it ranks Long Beach 13th of the 50 CA cities covered in this guide. They sit across 5 different ZIP codes, so "your" branch and the next-nearest one are not necessarily the same errand.

At only 5 locations, in-person options here are thin, and a branch that will not resolve something leaves you with a written escalation rather than a second counter to try. The nearest alternatives in this guide are Los Angeles (42 branches), Anaheim (8 branches), Irvine (7 branches), Garden Grove (5 branches), Santa Ana (4 branches).

Source: FDIC BankFind: Bank of America, N.A. (certificate 3510)

Branch counts are Bank of America locations on file with the FDIC (certificate 3510) under each city label; New York City and its boroughs are counted by FDIC county. Postal city labels do not always match municipal boundaries, so treat a zero as "none on file under this city label".

How long Bank of America has been in Long Beach

Bank of America's Long Beach footprint is not all one vintage: the oldest office on file dates to 1927, the newest to 1963, 36 years apart. The early end of that range is inherited banking history at 5101 E 2nd St (an establishment date follows an office through mergers) rather than Bank of America's own tenure in Long Beach.

Those branches are spread over ZIP codes 90803, 90804, 90806, 90807 and 90815. Queues, staffing and how much a manager will authorise are not uniform across Long Beach: 5101 E 2nd St, 2000 E Anaheim St and 3804 Atlantic Ave are separate offices with separate managers, so a refusal at one of them is that counter's answer and not Long Beach's.

Practically, Long Beach's branches all entering the record between 1927 and 1963 points to consistent formats, so a poor counter experience at 2000 E Anaheim St is more likely to repeat at the next Long Beach location than to be one bad branch.

Across Long Beach's 5 branch ZIP codes, 90803 holds one, 90804 holds one, 90806 holds one, 90807 holds one and 90815 holds one. No Long Beach ZIP holds more than one office, so every refusal here costs a separate trip across ZIPs rather than a second try down the street.

Office by office, the FDIC establishment years in Long Beach read 1927, 1927, 1951, 1962, 1963. 1927 accounts for 2 of them on its own, an arrival in one transaction, not a build-out.

On the FDIC record in Long Beach alongside 5101 E 2nd St: 2000 E Anaheim St, 3804 Atlantic Ave and 600 W Willow St. Name the street in a complaint: "2000 E Anaheim St" survives being passed between departments in a way "my Long Beach branch" does not.

Source: FDIC BankFind, branch establishment records (certificate 3510)

Establishment dates are the FDIC's date of record for each banking office. That date follows the office through mergers and acquisitions, so an early date means a bank branch has operated at that address since then, not that Bank of America itself has been there that long.

What I observed

Three things wore my BoA experience down: the fees, the security-theater password resets, and the rewards program. I cover each below in the order I felt them. The full account, with the framing I’m comfortable publishing, lives at /my-banking-story.

Locally, that plays out across the 5 Bank of America branches on file in Long Beach. Where a bank has physical presence, the branch is usually the fastest route to a human who can actually change something on your account, which is exactly why the remote-only failure modes above sting more in places that do not have one.

My full account, written exactly as I would describe it to a friend, is at /my-banking-story.

What CA customers report, and where Long Beach sits in it

Long Beach's 5 branches are 0.7% of the 686 Bank of America branches in CA, the 13th-largest share of the 50 CA cities in this guide. Against that footprint, CA consumers have filed 37,169 CFPB complaints against Bank of America, 12,490 since January 2023, 6,539 since January 2025, or about 54 lifetime filings for every branch the bank runs in the state.

"Mortgage" leads the CA file at 9,553, then "Checking or savings account" at 9,385; the most-reported issue is "Managing an account" at 6,117. None is tagged to Long Beach (the CFPB records by state), but a filing of your own, with dates and amounts attached, is what turns one account's problem into a pattern.

Whether 5 is a lot depends on what it sits beside: the nearest CA footprints in this guide are Garden Grove with 5 and Fontana with 4.

The file carries no ZIP or city field, so what locates a Long Beach filing is what you type into it. The Long Beach branches on the FDIC record are 5101 E 2nd St, 2000 E Anaheim St, 3804 Atlantic Ave and 600 W Willow St, and 1 more; name the one you banked at, with its ZIP (90803, 90804, 90806, 90807 and 90815), in the narrative box.

Source: CFPB Consumer Complaint Database: Bank of America (CA filings)

What the public record shows

• CFPB 2023 enforcement order, $250M total , junk fees, withheld credit-card rewards, fake accounts.
• CFPB 2022 enforcement, $225M , botched unemployment-benefits handling.
• CFPB 2014, $727M in relief , deceptive credit-card add-on practices.
• DOJ RMBS settlement (2014), $16.65 billion , at the time the largest civil settlement with a single entity in U.S. history.
• CFPB Consumer Complaint Database, Bank of America , public, searchable, tens of thousands of complaints.
• BBB profile: Bank of America , public ratings + customer reviews.

Escalating from Long Beach, in order

Each step produces the evidence the next one expects, so the order matters more than the volume. From Long Beach, with 5 branches to work with, it runs like this:

1. Use a second branch before you escalate anywhere. Long Beach has 5 branches across Los Angeles County, so if one refuses to resolve something, another is the cheapest next step and costs you nothing but the trip.
2. Get it in writing with the bank first: a secure message is dated and quotable, a phone call is not. Name the office in it (5101 E 2nd St is the oldest on the FDIC record in Long Beach); "my branch" is not a reference anyone can look up. No Long Beach office entered the FDIC record between 1927 and 1951.
3. File with the CFPB at consumerfinance.gov/complaint, free, public, answered on the record, and it joins 37,169 filings already logged from CA.
4. File in parallel with California Department of Financial Protection and Innovation (DFPI), which supervises banks operating in Long Beach and carries weight a federal queue does not.
5. Chasing a dormant balance rather than a dispute? Different office: California State Controller: Unclaimed Property.

Sources: California Department of Financial Protection and Innovation (DFPI) · California State Controller: Unclaimed Property · CFPB: file a complaint

If your experience has been similar in Long Beach

1. File a CFPB complaint. consumerfinance.gov/complaint , free, public, and tends to get a response on the record.
2. File a parallel state complaint. California Department of Financial Protection and Innovation (DFPI), file a consumer complaint , state regulators carry weight in their own jurisdictions.
3. File a BBB complaint. BBB Bank of America profile.
4. Compare alternatives side-by-side. Review Mercury, RHO, Novo, Relay, Bluevine, Brex, and Found on their real public pricing before you move.
5. Open a new account before closing the old one. 60-90-day buffer.
6. Migrate inflows first, outflows second.

All Bank of America review topics for Long Beach

• Full customer-experience review, Long Beach, CA
• Rewards program, Long Beach, CA
• Customer service, Long Beach, CA
• Fees experience, Long Beach, CA
• Security and password resets, Long Beach, CA
• Dispute resolution, Long Beach, CA
• Business accounts, Long Beach, CA
• Account closure, Long Beach, CA

Other CA cities reviewing Bank of America

• BoA customer experience in Los Angeles, CA, 42 branches
• BoA customer experience in Anaheim, CA, 8 branches
• BoA customer experience in Santa Ana, CA, 4 branches
• BoA customer experience in Irvine, CA, 7 branches
• BoA customer experience in Glendale, CA, 4 branches
• BoA customer experience in Huntington Beach, CA, 4 branches
• Consumer-banking rights in Long Beach →
• Bank of America fee breakdown for Long Beach →